Refund policy

Refund & Cancellation Policy

At Thrive Meals, we want you to be completely satisfied with your orders. Please read the following details about cancellations, refunds, and order changes.

1. Order Cancellations

• Orders can be cancelled or modified before the cutoff time specified at checkout.

• Cancellation requests must be submitted via email at fittolivenutrition@gmail.com or by phone at +1 603-765-3519.

• Once the cutoff time has passed, orders cannot be cancelled as meals are already being prepared.

2. Refunds

• Refunds are issued only for cancelled orders made before the cutoff time, or for orders that were incorrect, missing items, or damaged upon delivery or pickup.

• Refunds are processed using the original payment method and may take 3–5 business days to appear in your account.

3. Exchanges or Replacements

• If your order arrives damaged, incorrect, or missing items, please contact us immediately.

• We will work to provide a replacement meal or credit for the affected item.

4. Subscription Orders

• Subscription meals can be paused or cancelled before the next billing cycle.

• Refunds for subscription fees are not available for meals already prepared or delivered.

5. Special Circumstances

• Thrive Meals is not responsible for meals left unattended, mishandled, or improperly stored after delivery or pickup.

• Refunds or replacements are only provided if the issue is reported promptly and meets our policy guidelines.

6. Contact Us
If you have any questions or need to request a refund or cancellation, please contact us:
Email: fittolivenutrition@gmail.com
Phone: +1 603-765-3519
Address: Rollinsford, NH, United States, 03868

Effective Date: February 2026